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0. What happens to your physical store near Pike Place Market?
After 41 years in business and the landscape has changed so much in Seattle from small business' viewpoint, its time to close our physical store in Seattle (near Pike Place Market) and offer our collection online ONLY starting Jan 2023. There is absolutely no change on our offerings and services other than all our collection now available via online https://www.northwesttribalart.com/
1. Is your web site secure?
This is our most frequently
asked question, and we understand your concerns. We have taken every precaution
available to secure our web site. If you have any further concerns regarding the
security of your personal information or orders, please send us an email. info@northwesttribalart.com
Our on-line store is hosted by Yahoo.com company.
2. Do you provide value assessments on artwork that I already
own?
Northwest Tribal Art is not in a position to offer
value assessments on artwork, you may contact the Alliance for Arts and Culture
at http://www.allianceforarts.com/
for more sources.
3. Is there more selection available?
Yes, we have an
extensive collection of artwork featuring both emerging and internationally
renowned artists. We currently feature over 200 artists at any given time and
our in-store inventory is continually refreshed on a daily basis.
4. When I place an order, can I call you with my credit card
number?
Absolutely. You either provide us with personal information
via telephone or you can send us an email to make your special request. info@northwesttribalart.com
5. Are special orders available?
We can place custom
orders on specific jewelry items, and there are other items that may be
available for special order. Just email us with your request. info@northwesttribalart.com
6. Do you purchase artwork from your customers?
All
artwork at our gallery is purchased directly from the artists. On rare occasions, we do purchase artwork from estates or collectors but this is case by case.
8. Where can you ship your product and how long does it
take?
Northwest Tribal Art offers worldwide shipping for a fee via
UPS/USPS (Rate competitive, Shipping quote can be provided in advance, based on weight, dimensions and destination). Usually shipments can take
between 2 to 6 days within US and about 14 days worldwide, again depending on the final destination.
9. Will I have to pay Washington State taxes?
Any artwork
shipped out of Washington State is usually considered tax free. Artwork shipped within Washington State subjected to be taxed at local tax rate.
10. Do you purchase art from artists over the
internet?
We make our purchase from artists in person in Seattle, WA, USA, advance appointment requires.
11. What if I wish to return an item?
Within 30 days, you
can return your purchase for an exchange for another item. A return label (just like Amazon does) will be provided and returned package can be dropped off at UPS/USPS for delivering back to us. We can provide a credit towards another purchase or our gift certificate that is valid for one full year.
12. What shipping options are available for me and what do they
mean?
1. Ground – We ship via UPS/USPS within US
2. Air –We ship via
UPS/USPS Air around the world
In general, the faster the service, the higher the
price will be. Shipping cost can be provided in advance if required. All shipment will be insured, otherwise noticed
13. What if I purchase a very large item?
To ship very
large items, such as totem poles, doors, sculptures, etc., a quote will be
provided to you. You will be contacted directly via email or telephone with the
shipping costs.
14. Is my personally information kept confidential?
It is
required by law that all other private information provided to make your
purchase at Northwest Tribal Art or other online stores is kept strictly
confidential.
14. Customs – how is my order affected?
Depending on
where you live, your purchase may be subject to import duties and taxes, which
are levied once a shipment reaches your country. Any additional charges are to
be paid by you as NWTBA does not have any control over these charges and cannot
determine how much will be charged. For further information, please contact your
local customs office for specific details on what you can expect in your own
country.
15. Is every item you carry always available?
We ensure
that all one-of-a-kind pieces are removed from our web site when sold at our
shop or on-line and we will have to confirm whether the item is still available.
If a stocked item, such as clothing, matted prints, etc., is not available at
the time you place your order, we will notify you how long it will take to
reorder.
16. Things you need to know:
Make sure you choose the
right shipping option that fits your time schedule.
Please allow up to 5
business days for us to package the item.
If your package is required
immediately, please send us a separate email so we can handle it
appropriately.
17. What if I have more questions?
Please contact us at
info@northwesttribalart.com
with your inquiries.
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